Natural Bulgarian by default
The public assistant starts in Bulgarian and can switch to English for international visitors.
Managed assistant for commerce teams
AI assistant that helps visitors choose, ask, and buy
We set up and maintain a website assistant that answers from approved business knowledge, guides shoppers to the right product, captures qualified requests, and hands sensitive cases to your team with a clear record of what happened.
- One script
- Works with your current site
- Controlled answers
- Your policies stay the source of truth
- Email + webhooks
- Send every qualified request to the right place
Bulgarian-first, English-ready
Configured and reviewed by the Jilanov team
Leads, handoffs, and audit in one place
For Bulgaria
Built for local teams that need practical automation
Most teams do not want another tool to babysit. They need a reliable assistant that understands Bulgarian customers, respects company rules, and fits into the website they already operate.
Managed implementation
We configure the widget, prepare the first knowledge base, test real scenarios, and tune the assistant after launch.
Commerce-ready path
Start with questions and leads, then connect product feeds, product cards, comparison, and checkout handoff.
Clean follow-up
Qualified requests arrive with contact details, page context, language, and the visitor's original need.
Outcomes
Turn website conversations into handled work
The assistant is measured by what it completes: answered questions, captured demand, support handoffs, product clicks, and clear records your team can review.
Answer from policy
Use approved business knowledge for pricing, delivery, warranty, returns, and service rules.
Capture real intent
Collect contact details, company context, product interest, and consent when the visitor is ready.
Notify the team
Deliver lead and support handoff notifications by email or webhook without losing the conversation context.
Review every action
See what was answered, what was blocked, what was handed off, and why.
Live demo
Let visitors try the assistant before they book
The page includes the real embeddable widget. Prompt buttons open the assistant and send real demo messages, so prospects can judge the experience before a meeting.
Product tour
Show the full customer path in one glance
A good demo shows more than a chat bubble. It shows the visitor question, the answer, the captured lead, the notification, and the audit record behind the action.
What does it cost for my store?
Pricing answer plus contact promptlead_email_delivery
Completed by Resend providerProduct
The controls behind a reliable assistant
The product combines the customer-facing chat with the operational tools teams need: knowledge, leads, support handoff, analytics, and action review.
Knowledge editor
Business users maintain official answers for services, pricing, delivery, invoices, returns, warranty, and support.
Lead capture
Capture name, email, phone, company, website URL, consent, source page, and the request that triggered the lead.
Support queue
Unresolved or sensitive cases become staff handoffs with transcript, reason, locale, page URL, and contact details.
Action audit
Track answered, pending, completed, failed, and blocked actions with confidence, reason, and source context.
Workflow
Launch a controlled pilot without redesigning the site
Start small: configure the assistant, add the first approved answers, install the widget, and review the first conversations in the admin console.
- Create a site Set domain allowlist, languages, assistant name, colors, and privacy settings.
- Add approved answers Write knowledge entries for the questions your team answers every day.
- Install one script Paste the widget tag into the customer website or deploy through a tag manager.
- Review outcomes Inspect leads, conversations, support tickets, and action audit events.
Proof
Product screens clients can inspect during the demo
The live widget, admin workflow, and action audit make the product concrete. Clients can see how the assistant is configured, reviewed, and improved after launch.
Widget experience
Visible AI disclosure, saved conversation state, feedback buttons, lead fields, and prompt shortcuts.
Admin operations
Configure sites, edit knowledge, review leads, inspect analytics, and diagnose important answers.
Action audit
See why the assistant answered, asked for contact details, created a handoff, or blocked an unsafe request.
Use cases
Start with leads. Add commerce when the data is ready.
The first release can focus on qualified requests. Once the product data is clean, the same assistant can support product discovery, comparison, and checkout handoff.
Lead Assistant
FAQ answers, lead qualification, contact capture, demo routing, email notifications, webhooks, and analytics.
Commerce Assistant
Product discovery, product cards, comparison, cart handoff, checkout handoff, and order-support routing.
Managed Assistant
Setup, knowledge writing, product-feed QA, monthly conversation review, safety tuning, and conversion optimization.
Ecommerce
Product-aware answers without fake confirmations
Commerce mode connects the assistant to real product data and keeps customer actions tied to confirmed website events.
Find products by brand, model, SKU, category, price, availability, and attributes
Show product cards with image, URL, price, stock, variants, and recommendation reason
Compare visible products by processor, display, memory, storage, grade, or custom specs
Route cart, checkout, favorites, alerts, orders, invoices, returns, and warranty requests
Safety
Controls for orders, prices, payments, and customer data
The assistant should be helpful without pretending to complete sensitive work. Risky cases are routed to staff or require confirmation from the connected system.
- Clear disclosure that visitors are interacting with an AI assistant.
- Approved knowledge is used before AI fallback.
- No invented order, payment, invoice, delivery, return, warranty, or cancellation status.
- No cart or order mutation claims until the real website confirms the action.
- Human handoff when the assistant is uncertain or the request is sensitive.
- Domain allowlist, rate limits, output sanitization, and public widget token boundaries.
- Conversation retention controls and privacy links for GDPR-ready deployments.
- Action logs show status, confidence, reason, source text, reply, and review notes.
Differentiation
What makes it operational, not just conversational
Capability
Generic chatbot
Assistant SaaS
Official answers
Prompt-dependent
Approved knowledge first
Business outcome
Conversation only
Lead, handoff, action, or audit event
Ecommerce flow
Often guesses
Safe product and checkout boundaries
Reviewability
Limited transcript
Action status, confidence, reason, metadata
Integrations
Connect the systems customers already use
Website widget
Resend email notifications
Webhooks
CSV product feed
JSON product feed
Custom REST API
Jilanovi ecommerce
Shopify planned
WooCommerce planned
OpenCart planned
HubSpot planned
Pipedrive planned
30-day pilot
A 30-day pilot with clear acceptance criteria
A pilot should prove real conversations, qualified leads, staff handoffs, email delivery, product interest, and the unanswered questions that become the next knowledge update.
Online store
Product feed, product cards, comparison, checkout handoff, and return/warranty support routing.
Local service business
FAQ answers, pricing or appointment routing, contact capture, owner email, and support handoff.
Quote or demo website
Company qualification, website URL, goal, timeline, lead review, and CRM-ready export.
What we measure
- Conversations, leads, duplicate leads, and support handoffs
- Product clicks, comparisons, checkout handoffs, and missed answers
- Email delivery, action audit status, and weekly knowledge updates
Pricing
Packages aligned to the work the assistant handles
Prices are starting points. The final offer depends on traffic, knowledge volume, ecommerce integrations, and whether your team or ours manages the assistant.
Starter
from 99 BGN/month setup from 700 BGNLead Assistant for one business website with knowledge answers, contact capture, and basic analytics.
Book a demoGrowth
from 249 BGN/month setup from 1500 BGNMore usage, multiple users, knowledge history, webhooks, lead inbox, and deeper reporting.
Book a demoCommerce
from 499 BGN/month setup from 2500 BGNProduct feed, product cards, comparison, ecommerce handoff actions, and support queue.
Book a demoManaged
custom monthly plan for teams that want us to run itSetup, knowledge writing, monthly QA, safety tuning, product-feed checks, and optimization.
Book a demoDemo
See the assistant mapped to your website
Share your site, platform, main goal, and timeline. We will review the use case and show where the assistant can help without overpromising.
FAQ
Common buyer objections
Is this just ChatGPT embedded on my site?
No. The assistant uses approved knowledge, structured action boundaries, lead capture, human handoff, analytics, and an audit trail.
Will it invent prices or order information?
No. Sensitive operational facts must come from configured knowledge or connected systems. Otherwise the assistant asks for details or routes to staff.
Can my team edit answers?
Yes. Admin users can manage approved knowledge entries without editing code.
Can it work with ecommerce platforms?
The sellable entry point is the Lead Assistant. Commerce expands the same assistant into product discovery, comparison, and checkout handoff once a store integration is connected.
How is customer data handled?
The product includes retention settings, privacy links, consent-aware lead capture, data export, erasure workflows, and action logs. Production deployments should pair this with the customer's privacy policy and legal documents.