Uses approved knowledge for company policies.
Assistant SaaS
Customer support chatbot for business websites
Support teams spend too much time on repeated questions. Assistant SaaS answers from approved policies, collects the missing context, and routes risky requests to a person.
Who it is for
For businesses with frequent questions about delivery, payment, warranty, returns, invoices, service, or account support.
Collects order number, contact details, and issue context before handoff.
Does not cancel orders, promise refunds, or change customer data without a protected process.
Gives the team transcript, handoff reason, locale, page URL, and contact details.
Implementation
Organize the knowledge first, then connect the actions
- Website reviewWe map frequent questions, product paths, and sensitive actions.
- Approved answersWe prepare knowledge, rules, and handoff scenarios your team can maintain.
- Public widgetWe configure domains, languages, colors, notifications, and the first live test.
- Monthly reviewWe track missed answers, leads, handoffs, and the next improvements.
FAQ
Frequently asked questions
Can it replace the support team?
No. It reduces repeated questions and prepares complex cases for staff.
How do you prevent hallucinated support answers?
With approved knowledge, guardrails, sensitive-action rules, and action audit.
Next step
Want to see it mapped to your website?
Send your website, platform, and main goal. We will return a practical first-pilot plan.